General account settings

Configure your account with a primary point of contact, configure default campaign and reporting time zones

General account settings in Adventive impact our ability to communicate with you as the customer, affect campaign rollup and reporting and all new users created in Adventive, therefore it is important this information remains up-to-date.


In this article, you will learn:

How to configure your primary contact

How to update or change the Global Administrator

How to configure the default time zone for campaigns and reporting

How to configure your primary contact

This individual does not need to be the Global Administrator, and only serves as an immediate point of contact and communication between Adventive and the customer. To configure the primary contact:

  1. Navigate to Settings > Account Settings
  2. Provide the Company Name, Contact, Title, Phone Number, and Email Address
  3. If necessary, update the company address information
  4. Click Submit

How to update or change the Global Administrator

To update the Global Administrator, the Global Administrator must submit a request to Adventive Support which includes the name of the user that will be assuming the role.  Please note that the user receiving the role, must already be a user within Adventive.

For security purposes, we cannot accept requests for Global Administrator modifications from any person other than the currently assigned Global Administrator.

In the event the currently assigned Global Administrator is no longer with the company, Adventive must receive this request accompanied by an approval letter on company letter head signed by a member of the companies management team.

How to configure the default time zone for campaigns and reporting

The default time zone is assigned to any user or campaign created in an Advertiser account which does not have an assigned time zone. This setting will affect reporting, so it is important to ensure each Advertiser (if located in a time zone other than that of the default time zone) is correctly configured. To configure the default time zone:

  1. Navigate to Settings > Account Settings
  2. Locate the Time Zone setting under the account address section.
  3. If necessary, update the time zone
  4. Click Submit

Changing a time zone will not impact currently running campaigns.  The campaign reporting will always be in the time zone at the time in which the campaign was created.